The customer’s print
Money for a page belongs to the shop. If a customer wants that charge back, the shop decides. Cyberprints does not hold that payment and does not refund it.
Refunds
Refund Policy
Two different payments sit on a counter. The software fee is ours to discuss. The customer’s page charge is the shop’s. Last updated on 10 October 2026.
The software fee
The fee on the pricing page is only for the desk software. If we stay with you through setup and a test page still cannot be printed from your PC, ask within 7 days of the payment and we will return that fee.
Once the desk is in daily use, a monthly, quarterly, or yearly fee already paid is not returned for unused days. You can stop the next renewal instead.
How to ask
Email [email protected] with the shop name, the city, and the payment reference. We reply on working days, 10:00–19:00 IST, and say whether the fee can come back.