FAQ
Short answers from the counter.
The same questions shops ask before a trial. If yours is not here, write to [email protected].
Does the customer install anything?
No. They scan the card, the page opens in the phone browser, and they send the file. There is no account for them to create.
Will my current printer work?
If Windows can print to it today, Cyberprints can hand it a job. You do not need a special wireless model. The desk app uses the printer you select.
Who receives the customer’s payment?
You do. Cash stays at the counter. Online payments are meant for an account in the shop’s name. Cyberprints does not take a percentage of the print.
What happens to the file?
It exists to be printed. After the job — or if the job is cancelled — it is removed from the shop PC and from our storage. It is not kept as a backup, so a reprint means the customer sends it again.
What if the internet drops mid-afternoon?
Paid jobs stay in a queue. When the line returns, the desk app prints them. Unpaid uploads are not kept around.
How long is setup?
Register the shop, install the desk app, choose the printer, and run one test page. Most counters finish that the same sitting. If you stall, we stay on the call until a page comes out.
What does the software fee cover?
The demo is ₹0 for 24 hours. The monthly, quarterly, and yearly prices are the software fee only. What you charge per page is separate, and it stays with the shop.
Can the software fee be returned?
If setup is finished with us and a test page still cannot be printed, ask within 7 days of the payment. Once the desk is in daily use, an already paid period is not returned. The refund policy has the detail.